FAQ

How can I contact the doctor outside of office hours?

To contact a doctor outside of office hours, dial our regular office phone # 408-725-1536, and our answering service will be able to help you. Provide your name, contact details, and brief description of the problem to the operator. Doctor will get back to you as soon as possible. If it is an emergency, please dial 911 and get the immediate help.

Do you accept all dental insurances?

We are preferred provider with all major insurance carriers. If we are not a preferred provider for your insurance carrier, please let us know and we will make every attempt to become a preferred provider with your insurance company.

Do you accept the patients without any insurance coverage?

Yes, we do. Many of our existing patients don't have any insurance coverage and still they come to our office. There are patients (with or without insurance), who are visiting this office regularly for more than 15 years.

We also offer an in-office plan that you pay one flat fee and your entire family has access to 100% free preventive care and up to 30% off all other services for 12 months.

Our in-office savings plan (Hills Dental Membership) is designed for patient with no dental insurance to provide greater access to quality dental care at affordable price. You save on everything from cleanings, fillings to cosmetic procedure and crowns.

Do you treat kids in your office?

Yes, we do. Dr. Vyas is very patient and familiar with child psychology. She has a lot of experience in treating the kids. Once kids know her, they enjoy coming to office for their dental treatment without any resistance.

Should I bring my child to the dentist, even if the child does not have any dental problems?

Yes, you should. It’s important that you and Dr. Vyas develop a strategy to reduce the chances of tooth decay and gum disease and all the consequences that those diseases can bring. Dr. Vyas can help you to assist your child to develop good habits that can give your child a Healthy Smile all the time. Meeting your dentist before an emergency gives you the time to ask questions about how best to help your child keep their teeth clean and healthy. An additional benefit of this appointment will be that it makes you and your child more comfortable with your child’s dentist so if situations do develop that require treatment; you’re both more comfortable with the appointment.

What if I can't make it for my scheduled appointment?

If you think, you cannot make it for your scheduled appointment, please call our office phone# 408-725-1536, at least 48 hours in advance to avoid the cancellation fees. This will help our office serving our patients better and allow time for our office staff to find someone else who wants to come during your scheduled appointment.

Is your dental office accessible to the disabled?

Yes. Our office is accessible to the disabled. The office is located on the first floor and parking is available with designated disabled parking.

What are the languages spoken in your office other than English?

On top of English, we speak Spanish (limited), Hindi in our office.

How often are instruments sterilized in your office?

Quality dental service in a very hygienic environment is one of our highest priorities. All the instruments are sterilized before they are used on any patients. Also, dental operatory are disinfected after every patient visit in our office. Our office strictly follows the Infection Control guidelines defined by the ADA (American Dental Association) and CDC (Centers for Disease Control and Prevention).

What should I look for when choosing a dentist?

You may wish to consider several dentists before making your decision. During your first visit, you should be able to determine if this is the right dentist for you. Consider the following:

• Is the appointment schedule convenient for you?
• Does the office appear to be clean, neat and orderly?
• Was your medical and dental history recorded and placed in a permanent file?
• Does the dentist explain techniques that will help you prevent dental health problems? Is dental health instruction provided?
• Are special arrangements made for handling emergencies outside of office hours? (Most dentists make arrangements with a colleague or emergency referral service if they are unable to attend to emergencies.)
• Is information provided about fees and payment plans before treatment is scheduled?
• Is your dentist licensed and maintain the continuing education hours license renewal requirements from the California Dental board? All licensure member dentists agree to abide by the high ethical standards reflected in the Dental Board of California Principles of Ethics and Code of Professional Conduct. You and your dentist are partners in maintaining your oral health. Take time to ask questions and take notes if that will help you remember your dentist's advice.

What should I do to keep my teeth clean and healthy?

At a minimum, you should brush your teeth twice a day (once in the morning, and once before you go to bed). You should also floss your teeth at least once a day. You should visit the dentist for regular exam and cleaning once every six months. This will help identify any dental problems early in the stage and treatment, to overcome those dental problems, will be quick.

Do you accept credit cards payments?

Yes, we accept Visa, MasterCard, American Express, and Discover credit cards.

Do you offer any payment plans?

Yes, we offer multiple options for payment plans including interest free payment plans for up to 12 months based on the treatment amount from CareCredit and Lending Club to make payment in easy monthly installments. We also offer an in office-plan that you pay one flat fee and your entire family has access to 100% free preventive care and up to 30% off all other services for 12 months. Our in-office savings plan is designed for patient with no dental insurance to provide greater access to quality dental care at affordable price. You save on everything from cleanings, fillings to cosmetic procedure and crowns.

Call us at 408-725-1536 or email us at info@hillsdentalgroup.com to get you started on straighter, confident smile. Schedule an appointment with us today, and allow us to take care of your teeth.